Answers to the questions our customers ask most often about SANY mining truck parts, quotations, quality and shipping. If your question is not answered here, our team is available 24/7 on WhatsApp.
Finding Parts
How can I find the right part for my SANY mining truck?
Send us the part number, machine model or clear photos of the old part. Our team checks the details and confirms the correct option with you before you order. If you only have a photo, we will help you identify the part.
I only have a photo of the old part. Can you still identify it?
Yes. Send clear photos from several angles, including any numbers, castings or markings, and a photo of the machine model plate if possible. Daylight photos on a plain background are easiest to read.
Where can I find the part number?
The part number is usually stamped, cast or printed on the part itself. It also appears in the machine parts catalogue and in service records. If you cannot find it, send photos of the part and the machine model plate and we will help.
Quotations
How do I request a quotation?
Send your parts list through WhatsApp or email. Part numbers, names and quantities are enough to start. We confirm the exact items with you and reply with a quotation for the specific order you described.
Can you quote several different parts in one enquiry?
Yes. Send the full list in one message and we will work through it item by item. If some items need extra information or sourcing, we will confirm the options with you before finalising the quotation.
Quality & Service
How do you make sure the part fits my machine?
We check the part number, machine model and any serial or variant information you send against the sourcing information for the part. When a machine has several revisions, tell us the details from the model plate so we can check compatibility with you.
What should I do if there is a problem with a part?
Contact us on WhatsApp with your order details, photos of the part and a description of the issue. Our team will review the case and discuss a solution with you based on the specific part and situation.
Can you supply SANY parts that are not listed on the website?
Yes. The website shows part of the range we can source. Send us the part number, machine model or photos of the part you need and we will check whether we can supply it.
Shipping
How are the parts shipped?
Shipping is arranged for each order according to the parts, quantity and destination. Send the specific items and your destination through WhatsApp and we will confirm the shipping arrangement with you.
Do you ship to my country?
Our products are exported to customers in East Africa, West Africa, Southeast Asia, Central Asia, East Asia, South America and other regions. Send your destination on WhatsApp and we will confirm the shipping arrangement for your order.
Still need help?
Our team is available 24/7 on WhatsApp, or you can use the contact page to reach us by email or phone.